Prime members enjoy FREE Delivery and exclusive access to music, movies, TV shows, original audio series, and Kindle books. Exchange or return items, Manage Prime We recommend that you report any suspicious or fraudulent correspondence. You'll receive an email within an hour confirming whether or not your cancellation was possible. Add or edit payment methods, Carrier Info To cancel the entire order, select all of the items. Prime members enjoy FREE Delivery and exclusive access to music, movies, TV shows, original audio series, and Kindle books. This isn't the information I was looking for, Top subscription boxes – right to your door, Manage Your Amazon Accounts on Mobile Devices, Sign out of Your Account on the Amazon Website, Sign out of Your Account in the Amazon Shopping App, Revoke a Website or App's Access to your Login with Amazon Information, © 1996-2020, Amazon.com, Inc. or its affiliates. Powered by Discourse, best viewed with JavaScript enabled. If your order shipped directly from Amazon and can't be modified, you may refuse the package or return it using our Online Returns Center. Since I haven’t ordered anything, what possible scam/fraud whatever could this be? Attachments or prompts to install software on your device. If your order shipped directly from a seller and can't be modified, please contact the seller for instructions. If you're reporting a suspicious URL, put it in the body of the email and send it to stop-spoofing@amazon.com Report a Phishing Email Avoiding Payment Scams Seller Support should be able to advise you if the message is legitimate or not. While some departments at Amazon will make outbound calls to customers, Amazon will never ask you to disclose or verify sensitive personal information, or offer you a refund you do not expect. If you see the order in the Cancelled Orders section, it was successfully canceled. Since I haven’t ordered anything, what possible scam/fraud whatever could this be? If you received correspondence regarding an order you didn't place, it likely wasn't from Amazon.com. Add or edit payment methods, Carrier Info You can select Request Cancellation but this does not guarantee cancellation. Cancel or view benefits, Payment Settings It says my order for two items has been cancelled. After submitting the cancelation, we'll send you a confirmation message to the email address on your account. Track or cancel orders, Returns & Refunds For more information, go to. Maybe their computer is “psychic” and read your mind. Don't open any attachments or click any links from suspicious emails or text messages. If you receive a suspicious correspondence, here are some tips to determine if it's from Amazon.com. Suspicious or fraudulent emails, text messages, or webpages not from Amazon.com often contain: Note: Legitimate Amazon websites have a dot before "amazon.com" such as http://"something".amazon.com. For more information on how to contact the seller, go to Contact Third-Party Sellers. Requests to update payment information that are not linked to an Amazon order you placed or an Amazon service you subscribed to. Your Orders I didn’t click on any of the links – afraid to – but for sure, I have NOT ordered anything recently on Amazon! https://sellercentral.amazon.com/forums/thread.jspa?threadID=1984&start=0&tstart=0, Edited by: jennifermaryp on Oct 1, 2012 3:53 PM. If you aren't prompted to update your payment method on that screen, the message isn't from Amazon. For sure, don’t use the e-mail to log onto your I didn’t click on any of the links – afraid to – but for sure, I have NOT ordered anything recently on Amazon! An order confirmation for an item you didn't purchase or an attachment to an order confirmation. Change email or password. Please select what best describes the information: Thanks! Shipping carrier information, Account Settings While we're unable to respond directly to your feedback, Just got an e-mail from Amazon saying the order ID I sent them is an invalid order ID. Select the check box next to each item you want to remove from the order. Exchange or return items, Manage Prime It says my order for two items has been cancelled. I got an e-mail that LOOKS like an Amazon e-mail. So don’t be opening any e-mails about cancelled orders! Note: Go to Your Orders. That seems like a legitimate reason to contact you, and with the high rate of consumers who shop on the popular site, it’s a safe bet that the scammers will land on a victim who actually believes the email. A recent wave of phishing attacks is masquerading as an email from Amazon, informing you that your order has been canceled. Note: Go to Your Orders to see if there is an order that matches the details in the correspondence. This isn't the information I was looking for, Top subscription boxes – right to your door, Report Suspicious Emails, Phone Calls, Text Messages, or Webpages, Identifying Whether an Email, Phone Call, Text Message, or Webpage is from Amazon, © 1996-2020, Amazon.com, Inc. or its affiliates. You did the right thing by forwarding it to us. After submitting the cancelation, we'll send you a confirmation message to the email address on your account. To learn about how to avoid payment scams, visit Avoiding Payment Scams. Send the email as an attachment to stop-spoofing@amazon.com. Cancel or view benefits, Payment Settings I think this is a not uncommon phishing attempt - there was actually a thread about it on the forum at one point. Amazon will never ask you to make a payment outside of our website and will never ask you for remote access to your device. I got an e-mail that LOOKS like an Amazon e-mail. Track or cancel orders, Returns & Refunds To cancel the entire order, select all of the items. Shipping carrier information, Account Settings To cancel the entire order, select all of the items. we'll use this information to improve our online Help. If you see an email with an order confirmation for an item that you don’t think you purchased, log into your Amazon account and go to your Your Orders to see if it matches what you see in the email. If you've already opened an attachment or clicked a suspicious link, go to Protect Your System. If you get a request to update your Amazon account, don’t do it via email. If you received an e-mail regarding the cancellation of an order you don't recognize, please check Your Orders in Your Account. They knew what you wanted, but weren’t allowed to send it through the mail! Links to websites that look like Amazon.com, but aren't Amazon. Someone who HAS ordered recently MIGHT click on the link to see what’s been cancelled. Amazon will never send you an unsolicited message that asks you to provide sensitive personal information like your social security number, tax ID, bank account number, credit card information, ID questions like your mother's maiden name or your password. Select the department you want to search in. Instead, go to Your Account on Amazon.com and click “Manage Payment Options” in the “Payments” section. Your Orders Select the tick box next to each item you want to remove from the order. Select Cancel checked items when finished. If you receive a suspicious or fraudulent correspondence, don't share any personal information and report it immediately. Forged email addresses to make it look like the email is coming from Amazon.com. Please select what best describes the information: Thanks! We'll never send emails with links to an IP address (string of numbers), such as http://123.456.789.123/amazon.com/. Amazon account. You can cancel items or orders that haven't entered the shipping process yet. Change email or password. Put viruses on your computer or something even more nefarious? You can also confirm that the order was canceled by visiting Your Orders. If you received correspondence regarding an order you didn't place, it likely wasn't from Amazon.com. Emails, text messages, or calls from Amazon never ask for your personal information. If it doesn't match an order in Your Account in Amazon.com, or in another Amazon international website, the message isn't from Amazon. If the order has already entered the delivery process, this option isn't available. If for some reason they’re unable to provide a satisfactory answer, please let us know. That could be very bad, right? Visit Report Suspicious Emails, Phone Calls, Text Messages, or Webpages for more information. Select the department you want to search in. For example, Amazon Pay website is https://pay.amazon.com/. If the link takes you to a site that is not a legitimate amazon domain, then it is likely phishing. Visit Report Suspicious Emails, Phone Calls, Text Messages, or Webpages for more information. While we're unable to respond directly to your feedback, There's a problem loading this menu right now. There's a problem loading this menu right now. Got e-mail saying order cancelled -- but I didn't order anything. I did forward it to Amazon, and opened a case, but I don’t think they will understand. we'll use this information to improve our online Help. Forward it to Amazon, informing you that your order shipped directly from a seller and n't..., movies, TV shows, original audio series, and Kindle books MIGHT... Discourse, best viewed with JavaScript enabled: //sellercentral.amazon.com/forums/thread.jspa? threadID=1984 & start=0 & tstart=0, Edited by jennifermaryp... To determine if it 's from Amazon.com for example, Amazon Pay is... 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