Setup instructions, pairing guide, and how to reset. Today I was good but we’ll see tomorrow. : If so, specify the short-term confidentiality release date (MM/DD/YYYY format): Is this application for software defined/cognitive radio authorization? to date nothing has been said on cause nor fix. Techs came out today. Authorizing an agent to sign this application, is done solely at the applicant's discretion; (para phrase). I was also told that even if the box goes to sleep at night the recorder still works. Did the tv and the cable box both come on at the same time first thing in the morning? However, for some reason it created another issue which is that the X1 box never will go into the sleep mode even though I have that setting turned on. It's annoying! The remaining characters of the FCC ID, -XG1V4, are often associated with the product model, but they can be random. (U.S. CODE, TITLE 47, SECTION 503). definition of a "party" for these purposes. But in none of those threads does there appear to be a resolution, so I am going to try to bring up the question/problem again. The issue is NOT brand of TV related I don’t think. This seems to be an intermittent problem that I can’t recreate. When the box and tv turn on together they both are looking for a video signal at the same time and connect with no problem. Letting the DVR box go into sleep mode worked for me even though I'm using the UHD Color off on my TV. Fixed the problem on our Samsung. Description of product as it is marketed: Comcast has not yet announced when the fix is ready for the 'wake up' issue with some TVs and the XG1v4 4k/UHD set top box. Nothing worked till you mentioned this. To pair up bluetooth devices with the New 4K Xfinity DVR, https://www.xfinity.com/support/articles/xfinity-tv-on-the-x1-platform, https://www.xfinity.com/support/articles/x1-pair-tv-box-with-bluetooth. however, the applicant remains responsible for all statements in this application. The fix might be different for everyone, ultimately Comcast should be fixing this , not us trying work arounds. In my area I gave had three technicians out to my house, 4 telephone conversations with support (two times with supervisors I requested to speak to) replaced the X1 box twice, and one visit to the Xfinity store EVERYONE says they have no knowledge of the problem and it must be my TV. This is the only time the power saver comes into play after sleeping at night. When I turn my TV on, there is no picture or sound. My tech - senior guy - disagrees. Had 7 good days then it happened again. By using Lifewire, you accept our, What You Need to View 4K on Comcast Infinity Cable, What You Need to See 4K Resolution On A 4K Ultra HD TV, Streaming Vudu in 4K - What You Need to Know. It's periodic, random, and I resolve it by simply unplugging the HDMI cable from the back of the tv and immediately plugging it back in. Netflix 4K content is delivered through the internet, slides 9 and 10 in our Home Theater Connection Gallery. And when the TV came on it did say I had saved 6 hours in power savings. I’ll update again in a few days. User manual instruction guide for Set-top box XG1V4 ARRIS Group, Inc.. Had a tech out and he changed the X1 Box. We'll see what happends after the next update tonight. jmg1951 had said that the UHD setting is not needed for the X1 box which proved to be correct in my case. THEN when you turn the TV and Box back on you get a message on the TV saying That you have saved power by your box being off for for so many hours. It has been 10 days since I changed the setting and have not experienced the black screen issue. I would leavev it on at night a couple times a week so you get the updates. View & download of more than 285 Arris PDF user manuals, service manuals, operating guides. I did have to spend over an hour explaining the same situation to 2 different tech support staffers and the onsite tech. Xfninity was out a few times . I then have to manually turn off UHD on the tv for it to work. Ever since 4K Ultra HD TVs were introduced, availability and sales have increased steadily, with a corresponding trend toward affordable pricing. XG1V4 Set-top box User Manual ARRIS Group, . Back yesterday to black screen on DVR but other TVs ok. Today, all ok. Tech coming again tomorrow. I've been helping them test the new updates to see if there are any changes. When you turn the TV and box on after several hours or overnight you will see that message. Find user manuals for Xfinity TV, Xfinity Voice and Xfinity Internet Sometimes I go a week without issue and now it’s every day. It’s just put into a standby condition. On my 2015 3D UHD Samsung TV the UHD color setting can be set "on" or "off" for each individual HDMI port. At least I am no longer having the black screen Handshake problem. To send a private message click on my name, then click "Send a message". It's ridiculous with the prices they charge they can't or won't resolve this but don't expect anything anytime soon as this has been going on over a year now. Well that is contray what the information says right under where you turn power savings on/off as well as contrary to what I have experienced Anyway he changed the X1 box. additional equipment authorization? Amazing that you have been able to get Comcast to say they are working on it. Not a big deal, dont really care about the power saving mode its just that for some reason it does not function as it did befor. That's when Comcast will be able to offer 4k content. Right the light on the box doesn’t go off . On my tv I found that in the TV settings I tried that about a month ago and have not had the problem of Black screen since. Oh well. I have seen several messages/questions in this forum about problems with the XG1V4 box losing its HDMI connection with the TV. ARRIS Group, . : Does the applicant or authorized agent so certify? #1 That’s how mine is currently set. User manual instruction guide for Set-top box XG1V4 ARRIS Group, Inc.. Anyone know how to solve the issue of the box never going to power savings eventhough the power savings is turned on? There's been maybe five forums here about this since the issue started but comcast closes them all with someone claiming a resolution at the end which does not work. exhibits attached hereto, are true and correct to the best of my knowledge and belief. I even had a service technician come to the house and suprisingly it failed while he was here. Set cable box to power down when TV is off. Anyway your suggestion to turn off UHD to the HDMI port WORKED so all is good now, one issue that has shown up is that even though the X1 is set to power saver every couple of days in the morning before turning the system on the light on the X1 is already on so it did not turn off since I last shut down the TV ( 14 hours, not worried about because your fix took care of the HANDSHAKE issue Would love to connect your Comcast people with those supporting this area. So everything's been working fine for about 2 weeks - hope it won't recur after I send this message! Set the grant of this application to be deferred to a specified date: Is there an equipment authorization waiver associated with this application? You will not get this message when you turn your TV on if the light on the X1 box is already on when you turn the tv on.. An FCC ID is the product ID assigned by the FCC to identify wireless products in the market. In our case, for awhile, the DVR box was actually ok (i.e., TV worked fine) but the issue shifted to our two other boxes with two different issues every morning. 5301 (Anti-Drug Abuse) Certification statement has been provided by the applicant. My equipment: XG1-v4-A, Denon AVR-X4400W Receiver, Sony XBR940D 75", Comcast 4K high speed HDMI cable from X1 to AVR; 4k high speed cable using ARC from TV to AVR. Just so all of you know, I have had this problem with our XG1V4 and LG OLED65G6p since December of 2017. Did shut off instant on feature on our Samsung before the 5 day run. DSS - Part 15 Spread Spectrum Transmitter. § 862 because of a conviction EDIT: that X1 TV Box Comparison page has now been updated to label this as the "XG1v4" there: »Re: [X1-X2] New ARRIS XG4 DVR I have therefore … When I turn my TV on, there is no picture or sound. This has resulted in both puzzlement and anger among some Comcast subscribers, who would like this feature enabled for its designed purpose. 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