If it doesn't give you the information you need, It has added a number of new packages offering more entertainment choices and value content than ever before. Getting premium content is now easier than ever. If you wish to cancel your Netflix account altogether, remove it from your Optik TV subscription, then log in to your Netflix account to cancel your subscription. If the problems are not this simple the next question is to check how many STB are having a problem. Contact us and weâll help re-authenticate you to your proper account. TELUS Optik TV support team also ensures that they follow-up on any of the queries or feedback that the users have contacted them for. If I donât have Netflix as part of my Optik TV package, can I still use Netflix with Optik TV? Simply launch the Netflix App on your Optik 4K digital box and follow the directions on screen to activate and link your account to TELUS. what type of issue? Netflix can now be added right in to your Optik TV package and TELUS will pay the monthly subscription fee for the customer. By using our Services or clicking I agree, you agree to our use of cookies. If you have tried to contact them or left an email that is unsolved, you can send in a request at https://www.telus.com/en/support/contact-us/escalations. If you add Netflix as part of your Optik TV package, your email will be sent to Netflix in order to set up your Netflix account and ease account setup. Optik TV allows customers to choose their TV package according to their likes, for which it charges a custom subscription fee. Learn more about data consumption with Netflix. It offers exceptional customer care services and technical Optik TV Bix problem. TELUS TV has a wide range of operations spread across British Columbia and Alberta.Optik TV customers have access to 630 digital channels, which includes up to 100 high-definition screens. If I downgrade or disconnect my Optik TV services, how will it impact my Netflix subscription? In 2017, over one million customers subscribed to Optik TV.The number of customers keeps increasing. 2Shay, Business Number IT03389280367 - All contents are protected by Attribution-NonCommercial-ShareAlike 2.5 Canada (CC BY-NC-SA 2.5 CA). You can also visit your nearest TELUS store for assistance. Every effort has been made to properly capitalize, punctuate, identify and attribute trademarks and tradenames to their respective owners, including the use of ® and ™ (TM) wherever possible and practical. There are issues with compatibility between the YouTube app and certain TV models (such as the LG UH8500). Your e-mail address will not be published. Youâll be able to use this account to access Netflix on other devices. Why was my email address provided to Netflix? This does not change if you have Netflix as part of your package or not. I think I created a new Netflix account by accident, or misspelled my email address. head to its forum board for active discussions or to start a new discussion. Activating Netflix with Optik TV does not impact your ability to watch Netflix on your laptop, phone, or any other streaming device. pixelating & freezing ? This thread's discussion is locked. TELUS can help by setting up additional credentials for each of your Optik TV services. Other ways to reach out to them for prompt responses are: If you are an active user and have a My TELUS account, you can access the customer support team through this link. Forum discussion: In Calgary and received Optik TV and a couple problems have surfaced (btw ... Telus installed all new receivers and router/modem) 1) phone rings (analog line) and … A subreddit for Telus, one of the largest telecommunication companies in Canada. We care about your data! Troubleshoot problems with your phone battery, Get help with your ALCATEL ONETOUCH Pop 8 LTE, Get help with your Apple iPad (5th generation), Get help with your Apple iPad (6th generation), Get help with your Huawei Huawei B890 4G LTE Smart Hub, Troubleshoot: Can't make or receive phone calls, 3 steps to fix your picture & video message issues, Android Next-Gen Messaging deregistration, Troubleshoot sending or receiving text messages on a Prepaid device, Troubleshoot data on a Prepaid mobile device, Troubleshoot mobile phone problems when travelling, Change or reset your mobile voicemail password, Prevent malware, viruses and Trojans on your mobile device, Troubleshooting audio problems on Optik TV (Quebec only), TELUS Home Assistant on the Google Assistant: Known Issues, TELUS Home Assistant on the Alexa: Known Issues, FAQ: TELUS Home Assistant on the Amazon Assistant, Troubleshoot Pik TV Wi-Fi connection issues, Troubleshoot registration problems with My TELUS, Troubleshoot log in problems with My TELUS, Unlink or cancel your Mobility or Home Services account, Troubleshoot view my e.Bill error message, Payment options for overdue Mobility fees, Canât connect to your TELUS home internet: Some of my devices cannot connect, Can't connect to your TELUS home internet: All my devices cannot connect, All my devices cannot connect to the internet (Actiontec T3200M), Other factors impacting your wired internet speed, Other factors impacting your Wi-Fi internet speed, Troubleshoot Call Display on your home phone, Troubleshoot Home phone voicemail problems, No dial tone on your home phone (landline), How an unauthorized person can gain access to your long-distance service, What to do if you become a victim of toll fraud, Changing the batteries in your SmartHome Security devices. No. TELUS can help by setting up additional credentials for each of your Optik TV services. The TELUS Optik TV is the only provider in Canada that offers premium entertainment including HBO, Netflix, Crave, and other entertainment package bundles. If it doesn't give you the information you need, head to its forum board for active discussions or to start a new discussion. Optik TV emphasizes on quick responses. TELUS Optik TV webpage has a very welcoming ‘Support’ page. Yes, but you will be responsible for billing directly with Netflix using a payment method of your choice. It is the first thing you need to check if you wish to reach out to them. Youâll be responsible for updating your payment method with Netflix after this point. Yes. Once there, select the Optik TV tab at the top of the page, then select Build a new combo and follow the directions on screen. The following image shows how Optik TV makes it easier for users to connect with them through a simple three-step guide. What do I do? For more information about what information is collected and shared by TELUS, please review The TELUS Privacy Commitment. We are currently working on resolving this issue with our partners. Claim your listing for free! service is highly inclined towards customer interaction and building Yes. Yes. This shows how TELUS Optik TV This is different from your My TELUS account, which you can also use to access the Optik TV app and manage your TELUS services on telus.com/MyTELUS. For any Netflix account inquiries, please see the Netflix Help Center: https://help.netflix.com. You will need your account number when you register (your account number can be found at the top of your bill). Renseignez-vous sur l'accessibilité à TELUS, When & why My TELUS is replacing the Optik TV accounts, How to create a My TELUS account to access the Optik TV app, Additional benefits of having a My TELUS account, Steps for customers with multiple Optik TV services, Préparation pour lâinstallation du service Télé Optik, Téléchargement de la trousse de bienvenue Télé Optik et Internet, TELUS et le Code sur les services Internet, Le Code sur les services internet, simplifié, TELUS et le Code sur les services sans fil du CRTC, Le Code sur les services sans fil, simplifié, Connect your Google or Amazon smart speaker to control your Optik TV hands-free through. care services. TELUS TV has a wide range of operations spread across British Columbia and Alberta. The cause of the double billing was due to signing-up for Netflix as part of your Optik TV package without completing the activation steps, as your Netflix payment method was not linked to TELUS yet. If you have multiple Optik TV services and use Optik TV accounts to access one or more of their services on the Optik TV App, we have made improvements to My TELUS to ensure you can access any of your Optik TV services on the Optik TV App. Once the gift cards are used, you can re-add your Netflix subscription back with TELUS. It provides step-by-step guidelines on how to set-up the account, to subscribe to packages, to get information on services, etc. See if Telus is down or it's just you. For assistance, please call TELUS at 1-888-811-2323 and speak to a customer representative. The technical support helpline numbers are available 24/7 for support. For new Optik TV customers, you can sign up for Optik TV and add Netflix as your Premium Content selection. If I move, does this impact my Netflix subscription? by Mytown » May 11th, 2013, 11:05 pm superhamster wrote: Just turned on my digital box and tv and there's no picture. Youâll be prompted to confirm your email address when you activate, and if itâs incorrect you can sign in with your current Netflix account email. Optik TV services, according to their customers’ reviews, just keep getting better. This thread's discussion is locked. This option is currently not available. Alternatively, if you have a 4K digital box, you can activate right on Optik TV. Users can also opt for live chat with customer care representatives. Now that Netflix is included in my Optik TV package, will Netflix still use my internet bandwidth? Contact us and weâll help re-authenticate and secure your account. To connect with TELUS Optik TV service, you can use any of the above-mentioned methods. For direct communication, you can call them. Is there a problem with On Demand tonight. All trademarks, trade names, or logos mentioned or used are the property of their respective owners. Your Optik TV account gives you access to the Optik TV app when you are using a web browser or Android tablet/smartphone. Remove Netflix from your Optik TV package, then apply the gift cards as a payment method with Netflix directly. Once you have a Netflix account set up, you can sign in and access Netflix through Optik TV. The number of customers keeps increasing. Not only does this save the customer money but they will also receive an upgrade to a Netflix Premium plan and existing Netflix subscribers can keep their current account. It believes in customer satisfaction and value-added services. How do I activate my proper Netflix account? This option is available on the side bar of the web page. If Iâm existing Netflix subscriber, does anything change with my Netflix account once I activate with Optik TV (My List, Preferences, etc)? You can remove your Netflix subscription through your My TELUS Account. Cables have been changed, tested and new wires to the house have been changed. I have had optic tv for over a year now and am still having problems with pixilating, freezing, rebooting etc there have been 5 different technicians, changed modem three times, changed optic box three times. You simply have to: The best part is that the support team updates and uploads their knowledge base regularly. Is there a way I can access my use from optik tv? Is there a way I can access my use from optik tv? We will need to disconnect your incorrect account and re-authorize to your proper account. 0 comments. Do you work at Optik TV? TELUS Optik TV just keeps getting better as entertainment options evolve, according to their Vice President. Read about when and why My TELUS is replacing Optik TV accounts and benefits of having a My TELUS account. If you are a customer or wish to take their services, here’s how you What They Offer. 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