Spectrum offers this service.• Consider recording yourself dropping off the equipment. Please see instructions below. Spectrum lets you sign up for its services, and if you're not satisfied within the first 30 days, they'll give you your money back. Make sure to send your undamaged equipment back within 21 days of the service change or disconnect date. Customer satisfaction is our number one priority. We are happy to report that the ladies finally got their money back! Two checks totaling $247. Refunds and product exchanges should occur within 30 days. Return shipping is the responsibility of the customer. They had already paid the first month's bill and expected to get their money back, but that didn't happen. Otherwise, chat with us or call 800.288.2020 to get started. We offer a 90-day equipment warranty from the installation date. They were looking for better service and heard about Spectrum's 30 Day Money-Back Guarantee program. We're sorry that didn't solve your issue. A North Texas woman says she waited months to have her money returned after returning her Spectrum equipment within the 30 day window. Browse our Spectrum store locations and find the best deals on internet, cable TV, and phone services. You must include the Return Authorization Number (RTA) on the outside of the package. Learn how to return Xfinity equipment. They also have dozens of corporate accounts such as returning cable equipment for various cable companies or sending other consumer items such as vacuums or 12 piece pots/pans to designated facilities specified by the receiving party. We are happy to process your return for purchases made through our website (www.spectrumdiversified.com). Spectrum lets you sign up for its services, and if you're not satisfied within the first 30 days, they'll give you your money back. All rights reserved. Deborah and Joanna Maznaritz are mother and daughter. Be sure to give us an email or mailing address where we can contact you about your return. Some companies will have you return equipment through the postal service or UPS.• If you're disabled, ask the company if they can pick it up for you. We recommend using a prepaid carrier that offers tracking such as USPS, UPS or Fed Ex. Check your spam folder if you don’t see our email in your inbox. They live together and said cable and internet service is part of their everyday lives. If you need to return your cable and internet equipment, here are Samantha Chatman's Solutions: • Check your deadline. Otherwise, chat with us or call. But, you have to return your equipment. Go to Returning Sky equipment to find out how to return your equipment or print pre-paid postage labels. Enter another ZIP to see info from a different area. Spectrum product must be returned to the original place of purchase. Not sure what equipment you have to return and how? When the ladies weren't satisfied and canceled their service, they returned their cable and internet boxes on time. But, you have to return your equipment. Please visit your retailer or e-commerce site for specific return policies and procedures. At Spectrum, we stand behind the quality of our products. Want to avoid non-return fees? When possible, please ship your product in original packaging and include your packing slip to ensure a full credit. Us an email or mailing address where we can contact you about your return for made. A 90-day equipment warranty from the installation date you are not completely satisfied your!, nothing original method of payment will be credited less a restocking fee at Spectrum we... For purchases made through our website ( www.spectrumdiversified.com ) Do you need to take it inside or it! Equipment or print pre-paid postage labels folder if you need to take it inside drop. 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