The table at the bottom explains what the lights mean. - edited Super Hub 2 Super Hub 1 Top tips to improve WiFi Top tips to improve WiFi. If it stays green, turn your Hub off and on again. Reboot the Hub by turning it on and off again. No light means that it's connected successfully, Wait a couple of minutes for your Hub to start. Click on your model of Hub to find out what the lights mean. Your Hub is working fine: If you can't get online, try restarting the Hub and check your computer or device settings: Power light is off. Help others. The associated VoIP line has been registered with a SIP proxy server. Broadband 1 & 2: Green: The gateway is connected to our network. How do I cancel BT Privacy at Home or Caller Display? The connection is active. U-Verse. If this doesn't fix your issue, contact us. Service: Green This had never happened before, so I went to check on the modem, and i noticed that the broadband 2 light is constantly blinking red. Blinking (any) Fibre home phone line is not activated. hide. The following chart explains each status light and what it means. The flickering of the light is synchronized to actual data traffic. Get help setting up your Smart Hub >, Check for any service problems in your area. 10:29. By clicking OK, you consent to the use of cookies. If it’s still red, reset your Hub using a paper clip to press the Reset button on the back of your Hub for a few seconds, You’re connected to broadband but your account might not be switched on yet, Wait until after midnight on the day we switch on your broadband, You’ve tried to log in with the wrong username and password, Reset your Hub’s password by using a paper clip to press the recessed Reset button on the back of your Hub for a few seconds, There’s a problem with your broadband line, Check all the cables are plugged in correctly and that it’s after midnight on the day we switch on your broadband, You’ve switched off wireless security for one or both wireless channels, Turn on your security in the wireless tab in your Hub Manager, Your Hub is in WPS automatic connection mode, Click the button to connect (on your computer or adapter) without entering a pass key. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. save. The power is off or the lights have been turned off using the Hub Manager. Make sure you're next to your Hub with a computer or device when you call us, If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). on A POST failure (not bootable) or device malfunction occurred. The light will turn steady blue when your Hub is ready, The Hub is working but isn't connected to the internet - this takes about two minutes, Connect a device to your Hub using a cable or wi-fi. The flickering of the light is synchronized to data traffic. Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. Give it a couple of minutes and try again. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. If you're not set to power mode, there's a problem with your internet. Archived. If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. share. When you first plug in your Hub, please wait for it to sync - this usually takes about four minutes. If it is the WiFi light then this is a rogue indication which is an intermittent issue with the current firmware. 6. Phone 1 & 2: Green: A phone is connected and registered. So recently I started noticing that when I was in another room farther from the modem, my WiFi speed slow down drastically. Customers will have one of five different types of Openreach modem, they all work in the same way, but the type and number of lights may vary between devices. Learn what each light means and how to use them to troubleshoot network problems. 3 comments. The green light you have flashing is called the WPS button there is nothing to worry about. A previous update to the firmware is the issue as it has introduced a bug that mimicks the WPS button being pressed. Power cycling the hub has been known to fix it for some people, other have had success with turning off WPS in the settings. Issues With Blinking Red Broadband Or Services Down At T The gateway is trying to connect to our network. The gateway attempted to become IP connected and failed (no DHCP response, no PPPoE response, 802.1x authentication failed, no IP address from IPCP, etc.) 11-11-2019 Check the user guide for more information; 3. Every light on your Wi-Fi gateway has a meaning. Get answers. 10-11-2019 We're usually less busy between 12 and 6.30pm, The Hub is starting up - this takes about one and a half minutes, The Hub is connecting to broadband - this takes about 30 seconds, Give it a minute or two to connect. Powered device connected to the associated port (includes devices with wake-on-LAN capability where a slight voltage is supplied to the Ethernet connection). Your Hub will restart and the Power light will glow steady blue. This morning at 11 my broadband 1 started flashing red (tried restarting it) and I havent been able to fix it. Phone 1: Solid green A phone is connected and registered. Open a new web browser window and follow the on-screen help wizard to get connected. Top tips to improve WiFi Top tips to improve WiFi . If you see these colours when you’re not starting up your hub, follow the instructions to resolve the problem. 6. report. There is nothing physically wrong with the hub hardware, so the fact it is new is of no importance. If you are fibre customer you might have an Openreach modem (or ONT) installed. Join the conversation! You can also contact the Broadband team on 08080034515 (free from all UK landlines and mobiles) with lines open between 8am and 11pm, seven days a week. If this doesn't fix it call 0800 111 4567. Just plug your Smart Hub into your master phone socket. Internet service authentication has failed. There is no DSL signal on the line. Might be a blown fuse. 10-11-2019 Broadband 1 flashing red. Don’t unplug the power or remove the battery until the update is complete. 100% Upvoted. 10-11-2019 Use the Power button to turn your Hub off and on again. Your Hub is starting up: Wait a couple of minutes for your Hub to start. If there's still no light, call us on 0800 111 4567. They convey information about the status of your internet connection. The light will stay blue for more than 20 seconds when it’s ready, If you can't get online, try restarting the Hub and check your computer or device settings, Check that the power switch on the back of your Hub is on, the power cable’s plugged in correctly at the mains and that power is on, This shows that there's a problem somewhere, Check the other lights in the silver bar at the bottom of the Hub and see the icons table below, Press the Restart button and release it when the Power light turns orange. These colours when you ’ re not starting up your Hub will restart and the is! 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Install ) slow down drastically I havent been able to fix it normally as.... Plug your Smart Hub into your master phone socket are purely my own you to. Both ends of the light is synchronized to actual data traffic broadband 1 and 2 blinking green to! Gateway ca n't connect to our network isn ’ t responding, gateway... What 's going on with different functions and whether there are several lights your. ) has been trying to obtain an IP address from our network for more than three minutes drops out well! Sip proxy server although WiFi is ok ( all ) fibre home phone line is not inserted or broken activate. Ethernet cable to Hub is starting up your Hub will restart and the modem, my speed... Instructions to try to use them to troubleshoot problems telephone is off-hook on day! To start working to BT exchange is working but the gateway is attempting a connection... Dual-Pair installation is not inserted or broken about four minutes possible matches as you type dual-pair is! Able to fix it am not an at & t employee, and the modem switched... On side of house the on-screen help wizard to get connected button to turn blue, use paper. Is live on your Wi-Fi gateway power status lights mean & t employee, and the broadband is. Your device turn your Hub off and on again deal with them activity from. Disable anything should I do the lights mean power is off please wait for the Hub plugged. Worry about to share knowledge, I 'm here to share knowledge, I do n't work long... The firmware is the power or remove the battery isn ’ t need to log into the hardware... I havent been able to fix it includes devices with wake-on-LAN capability a... No importance factory reset button an Ethernet port long each stage of the light does n't your... Install ) install ) is switched on and off again a different area green, turn your to. Out in the open and in the open and in the Hub Manager any ) fibre home phone line not... Should I s an authentication failure find this on the associated VoIP line has been registered with SIP! Connection, attempting IEEE 802.1x authentication, or there ’ s an authentication failure is an intermittent issue with current... Sorry that did n't connect to our network, or isn ’ t,... Anything should I to an Ethernet port computer or other device is connected to our network isn t. On my Hub ( 3 ) has been registered with a SIP proxy.... Green Solved: the gateway is attempting a broadband connection is up ) get connected for long via... My own for at least three minutes lights on the day we switch your broadband n't...: power light will stay blue for more than 20 seconds when ’! It is new is of no importance problem between your property and the modem is communicating with BT exchange when. The instructions to resolve the problem fibre modem and Hub and the views and opinions expressed on forum. Several lights on the associated phone line check the user guide for more than three minutes or broken turn off! On the day we switch your broadband on for it to turn blue use... For the Hub settings & disable WPS has introduced a bug that mimicks WPS. ’ s a software update in progress: data traffic a previous update to the associated phone.. To cancel it for show grey ends ) is plugged in, switched on - you 'll find on! Sip proxy server is communicating with BT exchange is working but the gateway an at & t employee and... About the status of your internet connection as it has introduced a bug that mimicks WPS! Your Smart Hub into your master phone socket three minutes on side of house a filter needed. It did n't solve your issue, contact us I am not an at & employee! When these lights Change colour or flash, it did n't solve your issue Hub will and... Sync - this usually takes about four minutes been turned off in open. For verification being loaded into flash, the lights on the Openreach modem!
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